If your company develops games, you may be facing various challenges, such as dealing with numerous bugs, a lack of personnel to handle debugging, or a shortage of devices for testing.
Outsourcing your debugging operations offers numerous benefits, including reducing the workload on your game developers and cutting costs.
Proven Track Record in Smartphone Testing
We specialize in debugging social games and game apps on smartphones.
Since we have extensive experience conducting testing on smartphones across a wide range of applications—not limited to games—we can provide the optimal debugging approach tailored to your specific needs.
Strong Communication Skills
Many of our staff members are stationed on-site to perform game debugging, and since we place a high priority on communication with our clients, they possess the communication skills necessary to interact smoothly with game developers.
Many staff members are passionate about games
Many of our game debuggers are passionate about games, both in their work and personal lives, and they enjoy performing game debugging tasks.
Testing / Work Details
Test Design / Test Case Creation
| Test Design | We create test case documents based on the specifications you provide. |
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Test Case Review
| Case Additions and Supplementation | We supplement test cases created by the client with our own unique perspectives as a testing company and address any gaps in coverage. |
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Test Execution
| Case Additions and Supplementation | We perform debugging based on the test plan we created. |
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| Effect Activation Checks | For example, when using the in-game item "Card," we perform checks on multiple states, including processing triggered by in-game events, checks for duplicates, checks for effect cancellation, and checks for turn duration extension/shortening and effect removal. |
| Sound Check | We verify that there are no issues with in-game sound, such as no sound output, sound cutting out, feedback, or abnormal noises. |
| Status Checks | We verify that there are no issues with the game’s behavior when a phone call comes in while playing on a smartphone, or when the battery runs out. |
| In-App Purchase Processing Checks | We verify not only standard payment processing but also how the system handles situations such as communication interruptions during payment or resuming the app after it has been closed. |
| UI Check | We will inspect the in-game UI and provide recommendations for improvements. |
| Character and Item Consistency Check | We verify that effects and displays remain consistent across various combinations of character and item counts. |
| Process Flow Check | When there are many branching points in the processing flow, we will check all branching points to ensure that all possible paths are covered. |
| Cross-Device Testing | Verifies installation, launch, and basic operation across multiple iOS and Android devices. |
| Degradation Check | We verify whether any performance degradation occurs following an app update. |
| Aging Test | This refers to automated testing performed by looping through processes. Aging tests are conducted when extended play sessions are likely to occur to verify that there are no memory leaks, infinite loops, or bugs that cause the game to become unplayable. |
| Playtest Summary | As part of the debugging process, we play the game for several hours and report our impressions and suggestions for improvement. |
Ring Stick Check
| Text Check | We check for typos or missing characters in messages displayed during gameplay, as well as in furigana and okurigana for proper nouns. |
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| Script Consistency Check | I will verify that the game text is consistent with the original work or source material. |
| Factual Accuracy Check | Verifies that there are no factual errors regarding actual place names, business names, or the historical and cultural context. |
Bug Reporting / Fix Verification
| Bug Reporting | We report detected bugs via BTS and verify the fixes after they have been implemented. |
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As QA experts, GENZ supports high-quality system development.
Please feel free to contact us with any questions or concerns regarding software testing.