We offer a manual creation service where we create content on your behalf that can help streamline operations
—such as app user guides, compilations of frequently asked questions, and troubleshooting guides for reference.
We offer a unique perspective as a testing company
We can incorporate even the most difficult-to-execute test procedures into the manual in detail!
We can include findings from testing that weren’t documented in the specifications!
From a testing company’s perspective, we’ll carefully review the manual itself for any shortcomings!
By conducting this work in parallel with testing, we can save you the trouble of explaining features
Since manuals are often released simultaneously with the app, it is necessary to verify and understand the available features and operations before release. By conducting software testing, we gain a deeper understanding of the app’s features and operations. This allows us to proceed with manual creation in parallel with testing, eliminating the need for you to spend time explaining these details.
Reducing the number of inquiries ⇒ Reducing man-hours
By preparing app operation manuals and content summarizing frequently asked questions (FAQs), users can refer to the manuals themselves to understand how to operate the app.
Additionally, if they find the solution to their problem in the FAQs, they can resolve the issue without having to contact support or sales representatives.
A decrease in the number of inquiries ultimately leads toa reduction in the workload for support and sales staff.
Users can proceed with implementation and operation on their own by referring to the manual
With a manual available, users of the app or other tools can understand the operating procedures and proceed on their own without worrying about the availability of sales or support staff. Even when conducting training sessions, you can explain the setup and operating procedures while referring to the manual, ensuring that users receive standardized information.
Types of manuals that can be created using the manual creation service
App User Manual
List of Features (Table of Contents)
- Purpose of Features
- Function Description
- Prerequisites
- Required Data
- How to Use
- Points to Note
We assist in creating user-friendly manuals that comprehensively explain functional operations based on actual systems and applications, system and application specifications, and system and application test specifications.
Startup Guide
List of Features (Table of Contents)
- Prerequisites
- Target Audience
- Setup Process
- Setup Instructions
- Links to Detailed Explanations
- Important Notes
By providing a startup guide that outlines the steps for initial setup of applications and other software, it becomes easier to explain the process of getting started and the implementation procedures.
Frequently Asked Questions (FAQ)
For areas of the system or application where questions are likely to arise—such as support records (compiled information on support tickets) and bug reports—we compile Frequently Asked Questions (FAQs) based on the actual system/application, system/application specifications, and system/application test specifications.
Specifically, this involves creating an FAQ list, documenting the content of each FAQ, and ranking and categorizing them by frequency and importance.
Help
We will create user-friendly help content that comprehensively explains how to operate features, based on the actual systems and applications, system and application specifications, and system and application test specifications.
We will create glossaries for each system, manual, and website, and support the review and implementation of proposals for consistent terminology usage across various service-related documents.
Update manuals to improve user satisfaction
Even previously created manuals require updates to align with version upgrades of applications and other software.
By updating manuals to reduce confusion and troubles during operation, users can proceed through procedures more smoothly, thereby maintaining user satisfaction.
Types of Manuals Available Through Our Manual Creation Service
| Web Manuals |
Users can conveniently search for the information they need using the search function. Content updates can be made easily. If the file format is PDF, the layout is preserved when printed, so it can also be used as a paper manual. |
|---|---|
| Video Manuals | Compared to text-based manuals, video manuals offer the advantage of making processes—such as business operations or app usage—easier to understand through visual movement. Users can watch them repeatedly to deepen their understanding. |
| Paper Manuals |
These can be consulted even without a PC or smartphone. Since users can write notes or attach sticky notes to the manual, they can learn at their own pace. |
Manual Delivery Methods
We will deliver the manuals in the format (Word, Excel, PowerPoint, PDF, HTML, etc.), medium (CD-R, printed materials, etc.), and color scheme (black-and-white, color) that best suits your needs.
Additionally, if you have existing manuals, providing them to us allows us to update them without disrupting the existing layout.
As QA experts, GENZ supports high-quality system development.
Please feel free to contact us with any quality-related concerns, including software testing, development, and manual creation.